• Place: Vision Center
• Reason for Visit: Re-evaluate strength of glasses
  
• First Time or Repeat Visit: Repeat Visit
• Background: Part 2 of "Vision Center" had me returning to the vision center I received the glasses from to complain that the glasses were too strong.  They could not help me at the time, but scheduled me for another appointment.

Breakdown: After me visit last Saturday, I was not too thrilled with how they handled the situation.  That being they did not try, or attempt to try, to resolve the situation at the time I came in.  I was presented the next appointment that I could work which was next Saturday.

The Inside Note: Once again I had to take time out of my Saturday, use more gas, and return to a situation that was unfavorable the last time.  Walking back in reminded me of what I felt in my first experience with this vision center.  Just like last time, the Doctor who serviced me did it again.  His amazingly personable demeanor, friendly service, and quick but thorough examination impressed me once again.  A real tribute to excellent customer relations, this individual sealed my future business. 

Notes/Recommendations:

• Consistency. Even though the floor service was lacking, the Doctor stayed consistent with his service.  Unfortunately the floor staff is the first point of contact for customers and must be very customer focused.  Walking into this particular vision center I really do not know who is supposed to be helping me.  It is almost like who ever is available just walks over. 
  

Results: Where applicable: 1-10 (1 being least favorable, 10 being most favorable)

• What was my satisfaction level: 7                                            
• Overall Service Rating:6                                                               
• Were my expectations: not met, met, or exceeded: Met
• After this visit, will I recommend this place of business to others: Yes          
• Did I receive the most value for my money: N/A
• Will I return to this place of business: YES

Conclusion: I should be receiving my new pair of glasses this week, hopefully they will be fine.  If not I will have more to report!  If they do come in and are fine, the final blog for this situation will report the results per visit and the trend it is setting.  Thanks!